Please read and become familiar with our Terms and Conditions listed below before using this Website and registering as a player. If in doubt about any of the listed items please contact us. We would be delighted to help you in anyway possible. In addition, please check out our FAQs page.
Introduction
This Website is operated by Gaming International Inc. and is registered in the Netherlands Antilles, with the company number 140774. Our registered office is Dr. M.J. Hugenholtzweg z/n - UTS Gebouw, Curacao, P.O. Box 6248. Payments will be billed as J. Fortune Entertainment Ltd., based in Malta with company number C 77802. The registered address of J. Fortune Entertainment Ltd is Il Piazzetta A., Suite 21, Tower Road, Sliema, Malta
These terms and conditions apply when you use our website and form a legally binding contract between the company and its users.
Throughout these terms and conditions, we, us, or our, refers to Gaming International Inc.
From time to time it may be necessary change the terms of our agreement, but you have our assurance that before doing so, we will notify you in advance. It is recommended that you stay informed of these terms as they govern the use by you of the website.
Your use of the website signifies the acceptance of these terms and conditions. By using this website, you further agree that any disputes or claims will be settled in the courts of Curacao, Netherlands Antilles.
class="colorSpan">Restricted Countries
Participation on our platform is not permitted in countries where this is prohibited by law. It is the responsibility of players to understand and be informed of the laws in the country, which they reside and wish to play.
Due to high rates of credit card fraud, we have opted to restrict certain countries from playing on our website. Our sincerest apologies to those interested in playing with us, who are restricted from doing so.
These restricted countries are as follows, but not limited to the following: Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Ghana, Georgia, Hungary, Indonesia, Kosovo, Kazakhstan, Kyrgyzstan, Latvia, Malaysia, Moldova, Romania, Russian Federation, Slovak Republic, Macedonia, and the Ukraine.
In addition, persons located in Afghanistan, Algeria, Bangladesh, Belgium, Benin, Bhutan, Burkina Faso, Cambodia, Cameroon, Central African Republic, Congo, Equatorial Guinea, Ethiopia, France, Gabon, Gambia, Iran, Israel, Iraq, Ivory Coast, Lesotho, Liberia, Libya, Macedonia, Mali, Myanmar, Niger, Nigeria, Sierra Leone, Sudan, Syria, Thailand, Turkmenistan, Uganda, UAE, United States of America and outlying areas, Uzbekistan, Yemen, Yugoslavia, United Kingdom and Zimbabwe are prohibited from opening an account with us.
Your Account
It is illegal for those under the age of 18 to engage in gambling activities and it is prohibited for persons under the age of 18 to play on our website. During the verification process if the customer is determined to be underage, we will return to the customer any money deposited to the customer account, and no winnings will be payable.
Only one account per person is permitted and only one account is permitted per household. This is necessary to prevent abuse of bonus money given to players.
Please keep all personal details accurate and up to date. Providing incorrect information during registration or any other stage may result in closure of the account and any bets will be deemed void as well as any winnings will be deemed void. This is for purposes of keeping in line with anti-money laundering and our license regulations.
The account holder is solely responsible for keeping their account details safe and we cannot be held responsible for others logging into your account nor can we be held responsible for maintaining and providing these details other than through our websites lost password facility. Please keep your login details safe and secure.
We reserve the right to decline the acceptance of any new account registrations or terminate an existing account at any time and at our sole discretion. If for any reason we determine an account must be closed we will honor our agreement with you up until this moment and time and any unused deposit funds will be refunded to you.
In the event that we do not receive a visit from you to play our games, we may need to close the account. If this is required we will pay you the remaining balance to the last known payment method used. The player’s real cash balance is non-interest bearing, and no interest will be paid out on any deposits.
If you have used our websites self-exclusion facilities, in line with our responsible gaming policy, you will not be permitted to use the website until the time you have set has expired. No exceptions will be permitted in these circumstances.
If a player has charged back on previous occasions through their credit card company, the player’s account will be blocked and will not be permitted to play at the website in future.
For your protection and in the interests of maintaining the integrity of our systems we use the SSL Protocol (Secure Socket Layer), which means before any information is sent from you, this information is encrypted before it is transmitted. This encrypted code is secure keeping your private personal and payment details safe.
Fair Play
In the event that a player loses connectivity to the Internet during game play, this will not affect the outcome of the game. The player’s bingo cards etc are recorded on the company servers and as a result will be awarded any prizes for the game in question.
In the event of software malfunction for a particular game, players participating in that game will be provided a full refund.
Complaints Procedure
In the event of any difficulties with your account and your experience at our website, we ask that you contact our support team at support@jackpotfortune.win. Please provide as much details as possible such as time, date, your account name, and if its relating to a particular game. It is our aim to resolve any issues in a timely manner.
If you are not satisfied with this response, we ask you to write to management outlining the problem, whereby, a final decision will be taken on the matter.
complaints@jackpotfortune.win
We are obligated by the terms of our license to provide an alternative dispute resolution service in the unlikely event a situation arises, that cannot be resolved with us directly. We have designated the Independent Betting Adjudication Service (IBAS). For a more expedient result, the player should do everything possible to resolve the issue at hand with us directly before contacting IBAS.
To fill in an adjudication form from IBAS, please visit their website here: http://www.ibas-uk.com/
Copyright and Intellectual Property Rights
All intellectual property rights as seen on our website are the ownership of Gaming International Inc. Any use by third parties may only be utilized with the express written permission of the company.
Limitation of Liability
We cannot be held responsible or liable to you or any third party in contract, tort, negligence, or other, for any losses or damage arising from your use of this website and playing the games. You agree that playing at this website you accept full responsibility for your losses.
Bonus and Loyalty Program Policy
At Gaming International Inc. we separate your real cash deposits from bonus money and we do not place restrictions on you being able to withdrawal or access the money in your cash account at anytime. Therefore, any deposits and any wins from wagers from your real cash account you can withdrawal at anytime, no wagering requirements are applicable. But, please be aware that when you make a withdrawal, any remaining bonus money will be forfeited.
Your cash deposits will be used first when playing our games, and when this runs out you have extra bonus funds to play with for more chances to win. These bonus funds cannot be withdrawn until certain wagering requirements have been met, at which point these funds turn into real cash and deposited into your real cash account.
As an example, lets say you make a $50 deposit and receive $50 of bonus money as we offer double your money on every deposit. You spend through the $50 of your real cash deposit money and your $50 of bonus money is then activated. Because you are now playing with bonus money a wagering requirement must be met, normally 4 times the original bonus money given.
We offer from time to time two separate deposit bonus types. Bingo Bonus money is for the purposes of playing bingo only and Casino games can only be played using casino bonus money. You may select to receive a bonus to receive casino games by using the “Vegas promotional codes” provided on our promotions page.
The Mega Win Bonus Round (Jackpot Fortune) credits earned through daubing numbered squares with the golden money bag symbol may be played by depositing players only.
Players making a withdrawal from their account will result in any remaining bonus balance being forfeited.
With regards to our Star Rewards Loyalty program, wagering for bingo games contributes 100% towards achieving reward points. All other games earn reward points at 30% of the regular reward point’s value.
We reserve the right to change our bonus and Star Rewards loyalty programs where necessary. It may be necessary to refine these programs in order to obtain the fairest outcome to all players, and to accommodate new products with higher operating costs to the company.
Where other promotional offers are provided to customers, the customer agrees to the rules of these other promotions.
Deposits & Withdrawal Policy
Payments will be billed as J.Fortune Entertainment Ltd based in Malta.
Please ensure that when opening an account with us that the debit or credit card used is your own.
The player account details must match the name of the account of the payment account method used.
The minimum deposit amount accepted is $10.00. The minimum withdrawal amount is $30, unless the player wishes to close out their account. Whereby, the remaining balance will be paid out to the customer.
We have set the following deposit limits:
- Daily Limit - £500
- Weekly Limit - £2,000
- Monthly Limit - £3,000
The above listed limits are for new members only. If you wish to make an adjustment to these player limits after having been with us for more than 60 days we may honor this request subject to your account history. You can contact support@jackpotfortune.win or login into your account and go to the MyAccount section to make a request.
If an error has occurred where money has been incorrectly credited to your account, it is the obligation of the player to notify us and have this removed. Any bets made with this sum of money will be voided.
With regards to a player’s pay out request in order for us to fulfill our licensing requirements, it may be necessary for the player to submit documents as proof of identity. We will be unable to process the player’s pay out request until this procedure has been completed. In these instances one of the following will be required:
- Valid passport
- Driving license
- Utility bill
- Recent bank or credit card statement
Those players winning larger jackpot prizes agree to allow us to use or publish their name, photo, and city on its website or other forms of media, with out the requirement for compensation.
We do not charge a fee for deposits or withdrawals, but please be aware that some Credit Card issuers categorize gaming transactions the same as 'cash withdrawals' and may possibly charge interest payments or other charges, from the date of payment.
Any withdrawals will be credited to your most dominant deposit method. If this is not possible, it may be necessary that you provide an alternative payment method to be added to your account. Please note that MasterCard does not allow refunds from gambling sites.
Chat Room Participation
We ask that you please read and accept the following rules before using the chat room.
If you witness or receive any hostile messages in the chat room, do not respond to them and please notify customer support with the individuals username, so that we may look into this further.
You agree not to write any messages or express opinions that may be considered vulgar, sexist, racist, offensive, abusive or indecent.
You agree not to advertise other bingo, casino brands, or other businesses and websites using the chat facility.
You agree to treat others in the chat room with respect and without harassment, and to respect the chat moderator.
You agree that the chat facility is for a positive and fun experience and not for posting complaints, and that if you do have a grievance relating to the company, that you will contact customer support.
For the benefit of our other players, you agree that we may change or alter a message in the chat facility that contrives the above listed chat rules.
